About TomTom, Android and Stealing Money with False Promises
In October 2012 I was one of the first customers to buy the new TomTom app for Android. I paid 44,99 € to have Western Europe covered with lifetime map upgrades.
Now, we must find an agreement on what "lifetime" means. I didn't expect to get updates for 50 years: who knows what technology will be in 2062! And I won't likely last so much.
But now, in 2015, they have decided that we don't deserve further upgrades! Is that an infaust prophecy? Should I consult a cardiologist?
Well, three years is just too few. They're offering me other three years of free usage of their new app, but it doesn't count, they are just thiefs.
And the Google Play Store is their accomplice. I bought the app from them after all. They accept every lie from any app developer and take their substantial commission on every purchase. If you buy any good from a retailer, he is responsible of what's selling to you and must listen to your complain if that good does not match what advertised.
Of course there's no hope in this digital global world: I've been swindled and all I can do is write these lines on my blog and ban TomTom forever from my purchases. I must also remember to avoid buying expensive apps on Google Play Store since there's no protection from liars.
Yet the solution is there, and it is quite simple.
You no longer want to maintain the "old" app, that's fine. You want to follow your new business model, that's fine too. Just let us, users of the old app, freely access the functions we paid for, but in the new app, without access to the new functions and maps we didn't buy. This way you can sell it to new customers while keeping the old ones happy.